01
How support works today
Institutional customers work directly with their assigned Eliontode contact for operational issues, escalation and change requests. Response times, escalation paths and incident procedures are defined in each engagement.
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Support Center.
Support at Eliontode is treated as an institutional responsibility, not a queue. The organizations that depend on our systems can count on being met with seriousness.
02
The support portal
A dedicated customer support portal is being prepared. It will consolidate ticketing, status, documentation and account management for institutional customers in a single secure environment.
03
How to reach us
For operational issues today, contact your Eliontode representative directly, or write to support@eliontode.com. Live system status is available at /status.
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